Knowledgebase:
How to Properly Reference a Tech Assist Ticket ID in an Email
Posted by Customer Support PA Connects, Last modified by Customer Support PA Connects on 05 October 2018 02:30 PM
When responding to a tech assist ticket via email, please reference the ticket ID in the correct format so that the response will append to the existing ticket.
The proper ticket ID format is [#AAA-000-00000]. Be sure to include the brackets and hashtag. You may reference the ticket ID in this format in either the email subject or in the body of the email.
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